Refund policy

REFUND POLICY

Last updated: 6 October 2026

  1. RIGHT TO RETURN

You may return eligible items within 14 calendar days of receiving your order.

To exercise your right of return, please contact us at info@shamanicdream.store within 14 calendar days of delivery and include your order number and the item(s) you wish to return.

After notifying us, you must send the item back without undue delay and no later than 14 calendar days after your return request.

  1. RETURN CONDITIONS

Returned items must be complete and handled only to the extent necessary to establish their nature, characteristics and functioning.

Please return items in their original packaging where reasonably possible and package them securely to prevent damage during transit.

We may reduce the refund only where the value of an item has been diminished by handling beyond what is necessary to inspect it.

  1. NON-RETURNABLE ITEMS

The right of return does not apply where an exception is permitted by applicable law, including:

  • personalised or made-to-order goods;

  • goods that deteriorate or expire rapidly;

  • sealed goods that have been unsealed after delivery and are not suitable for return for health-protection or hygiene reasons;

  • any other goods excluded from the right of withdrawal under applicable consumer law.

Nothing in this section affects your rights if an item is faulty, damaged or incorrect.

  1. RETURN SHIPPING COSTS

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged or incorrect.

If an item is faulty, damaged or incorrect, please contact us before returning it. We will assess the issue and provide appropriate return instructions, a replacement or a refund where applicable.

  1. REFUNDS

Once we receive and inspect the returned item, we will notify you by email about the outcome of your return.

Approved refunds are issued to the original payment method.

For eligible withdrawals, we refund the amount paid for the returned item and the cost of standard delivery, where required by applicable law. Additional charges for upgraded delivery services are not refundable.

We may withhold the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever happens first.

  1. HOW TO START A RETURN

Email info@shamanicdream.store with:

  • your order number;

  • the item(s) you wish to return;

  • the reason for return, if you would like to share it.

We will reply with the return instructions.

  1. CONTACT

For return and refund questions, please contact:

info@shamanicdream.store
+370 616 50888