Refund policy

Return Period

You have the right to return eligible items within 14 days of receiving your order.

Non-Returnable Items

Certain products cannot be returned, including:

- food and consumable items
- opened or used products
- sealed items that have been unsealed after delivery

This is due to hygiene, safety, and legal reasons.

Return Conditions

Returned items must be:

- unused and in original condition
- in original packaging

We reserve the right to refuse returns that do not meet these conditions.

Return Shipping

Return shipping costs are the responsibility of the customer.

If an item is defective or incorrect, we will cover the return shipping costs or offer a replacement or refund.

How to Request a Return

To initiate a return, please contact us at shamanicdreamstore@gmail.com within 14 days of delivery.
Do not return items without prior approval.

Refunds

Once the returned item is received and inspected, we will notify you of the refund status.
Approved refunds will be issued to the original payment method within a reasonable timeframe.