Terms of service

TERMS OF SERVICE

Last updated: 6 October 2026

  1. SELLER INFORMATION

Shamanic Dream is operated by Shamanic Dream MB, company code 307517206, registered at Lapių kalno 27, Kramniškės 14215, Lithuania.

Email: info@shamanicdream.store
Phone: +370 616 50888
Website: https://shamanicdream.store

CONTRACT LANGUAGE

The language of the contract is English.

  1. SCOPE OF THESE TERMS

These Terms of Service apply to purchases made through shamanicdream.store. By placing an order, you confirm that you have read and accepted these Terms, together with our Shipping Policy, Refund Policy and Privacy Policy.

  1. ORDERS AND CONTRACT FORMATION

After placing an order, you will receive an order confirmation by email. This confirmation acknowledges that we have received your order; it does not guarantee product availability.

A purchase contract is formed when we dispatch your order or otherwise confirm that the order has been accepted.

We reserve the right to decline or cancel an order if a product is unavailable, if there is an obvious pricing or product-information error, or where fraud or unauthorised activity is reasonably suspected. If payment has already been made, we will issue a refund for the unavailable or cancelled item.

  1. PRICES AND PAYMENT

All prices are shown in EUR.

Shipping costs and any applicable taxes or charges are shown at checkout before payment is completed.

Available payment methods are displayed at checkout and may vary depending on the customer’s location.

  1. PRODUCT INFORMATION

We make reasonable efforts to present product descriptions, photographs, colours, dimensions and availability accurately. However, colours may appear differently depending on the customer’s screen.

Natural materials, handmade products and artisan-made items may have minor variations in colour, texture, shape or finish. Such variations do not constitute a defect.

  1. SHIPPING AND DELIVERY

Orders are dispatched from Lithuania, European Union.

Order processing, delivery estimates, shipping costs, tracking information and free-shipping offers are explained in our Shipping Policy. Delivery estimates are provided in good faith but are not guaranteed, as delays may occur due to customs, postal services, weather or other circumstances outside our reasonable control.

  1. CANCELLATIONS, RETURNS AND REFUNDS

Consumers may have a legal right to withdraw from an eligible purchase within 14 calendar days of receiving the goods.

The conditions, exclusions, return procedure and refund process are explained in our Refund Policy.

Nothing in these Terms limits any mandatory consumer rights that apply under applicable law.

  1. FAULTY, DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at info@shamanicdream.store and include your order number and clear photographs where relevant.

We will assess the issue and offer an appropriate solution in accordance with applicable consumer law.

  1. COMPLAINTS AND DISPUTE RESOLUTION

We aim to resolve concerns directly and fairly. Please contact us first at info@shamanicdream.store.

If we are unable to resolve a complaint, consumers may contact the State Consumer Rights Protection Authority of Lithuania (VVTAT) or another competent consumer-protection body in their country of residence.

  1. GOVERNING LAW

These Terms are governed by the laws of the Republic of Lithuania. This does not remove or reduce any mandatory consumer protections that apply in the customer’s country of residence.

  1. CHANGES TO THESE TERMS

We may update these Terms when necessary. Any changes apply only to orders placed after the updated version has been published on this website.